New Store Screenshot Welcome!

We've worked hard to create the best shopping experience possible and we are pleased to introduce some great features.

  • Make mp3 purchases
  • Shop by product type or by topic
  • Create user accounts
  • Enjoy a streamlined checkout process with more payment options
If you have any questions about these or any other features, read through our FAQ below, contact us by phone at 1.800.663.7639, or email us.
 

Frequently Asked Questions

Questions About:

  • Store Features
  • Account Questions
  • Payment & Checkout
  • Mp3 Downloads

Store Features

Mp3 Purchases

Select Chuck Swindoll audio series and messages are available for purchase as mp3 downloads. Purchasing mp3s will allow you to download Chuck's sermons right to your computer and save on packaging, shipping, and storage. If for some reason you misplace the file, it can be re-downloaded from your user account.

Shop by Product Type or by Topic

In order to ease your shopping experience you can browse products by product type or by topic. We've narrowed our selection down to our most common topics, but if you can't find what you're looking for you can use the search bar for a more advanced search.

User Account

After completing your first purchase in our store, you will receive an email with information on how to set up your personal user account. Once you have set up a user name and password, you will be able to sign in for a faster checkout. Your billing information, purchase history, download history, and digital products will be saved in your account.

Accepted Forms of Payment

We are happy to accept MasterCard, Visa, Visa Debit, and American Express. Credit Card Logos

Checkout Process

The checkout takes you step-by-step through the process of purchasing your products or making a donation. Each step is clearly marked so you know exactly where you are in the process and where you will be going next. You can cancel the checkout at any time until you have entered and submitted your payment information.

After completing the checkout process, you will receive processing and shipping information via email. If it's your first time checking out, you’ll be emailed information for setting up your new account. Your next checkout will be even quicker!

Account Questions

How do I set up a new account?

When you purchase or donate for the first time, you will be prompted to create a new account.

Where do I log in to see my order information?

Just under the main green menu bar there is a link to sign in. Or you can use this direct link.

I had an account with your previous online store, is my account still set up?

If you registered in our previous online store, your account is already set up with your name, email, billing and shipping information in our new online store. However, when logging in for the first time you will need to request a new password.

How do I set up a password so I can access my account?

When you purchase or donate for the first time, you will receive an email prompting you to set up the password for your account. If you did not do this at this time and can no longer find the email, you can click on “forgot password” on the sign-in page.

How do I set my default shipping address and billing address?

After logging in, click on “my account” just underneath the green main menu bar, and then click on “Addresses.” Here you can set alternate shipping and billing addresses and choose which address is your default. Once a default address is chosen, it will automatically appear in the checkout process.

Payment & Checkout

What payment forms are accepted online?

We accept Visa, Visa Debit, MasterCard, and American Express. If you do not have one of these credit cards, you can mail us a cheque or money order along with a list of the items you would like to purchase.

I don't think the donation/purchase I made online went through. What should I do?

If you have any concerns regarding your purchase/donation please feel free to contact us. We will be able to tell if your transaction went through and, if not, assist you in completing it.

Mp3 Downloads

How do I purchase mp3s?

Each of the audio messages or series that have mp3s available will have a “format” drop-down box after the product description. By default physical CD is chosen. However, you may select digital mp3 to purchase this format instead. You will notice the pricing for the product changes when you select digital mp3. Once purchased, you can go to your account to download the mp3s, or follow the link in your confirmation email.

How do I download my mp3s?

Once purchased, you can go to your account to download the mp3 files or follow the link in your confirmation email. Your file will either download as single mp3s or a zip file depending on the size. You should be able to double-click the zip file to access the individual mp3s in the series.

The series I want doesn’t have the option to purchase it as an mp3. Why not?

Not all series and messages are available in mp3 format. However, we are always adding more messages to our mp3 library.

I need to download a product again but I have no downloads left. What should I do?

Please contact us for possible options and support.

What is a zip file?

Zip files are compressed folders or files, which make it easier to transfer and download large files. To open a zip file follow these steps:

To unzip a file on a PC:

  1. Right-click on the downloaded file and then click Extract/Extract All on the shortcut menu
  2. A pop-up box will appear asking you where to place the files. Browse and choose a location to place the files on your computer
  3. Once you have selected a location and the system has extracted your zip, you'll have access to all the individual files contained in the original zip file

To unzip a file on a Mac:

  1. Open “Finder” and navigate to the zip file you wish to unzip
  2. Double-click the file you wish to unzip
  3. The files contained within the zip file should now be unzipped into the same Finder location as the original zip file

Note: You must extract all zip files before you try import to your media devices or programs or you may receive an error message.